Echoworx Helps Bank Optimize Worlflow Leading to 63% Increase in Digital Adoption
The Challenge: Improve customer experience of sending sensitive documents
The Project Manager at a large bank was was tasked with creating a process where their customers could send secure messages to the service departments including sensitive attachments, like a driver’s license
– without requiring multiple staff actions and prompt emails from employees.
Their current solution required their customers to register to an encrypted email service – before they could access and return staff requested documents safely. It was time for a more user friendly approach—they needed help.
Most of all, he was looking for an email encryption solution that would let customers send documents to shared mailboxes using a simple reply-to link.
That’s when he engaged with Echoworx.
Solution highlights
- Custom shared folder support, send replies to shared mailboxes with reply-to
- Using any device, easily compose a secure message and include sensitive attachments without any prompts from organization end
- Portal self-provisioning to enable secure communication without initial ‘push’
Results: The ease of use and streamlined process resulted in a 63% increase in adoption
Echoworx’s support for shared folders, inbound encryption and self-provisioning offered them a simple but game changing benefit: less time for everyone.
The ease of use and streamlined process resulted in a 63% increase in adoption of securing incoming communications.
