Echoworx Helps Bank Optimize Workflow Leading to 63% Increase in Digital Adoption

The Challenge: Improve customer experience of sending sensitive documents

The Project Manager at a large bank was was tasked with creating a process where their customers could send secure messages to the service departments including sensitive attachments, like a driver’s license

– without requiring multiple staff actions and prompt emails from employees.

Their current solution required their customers to register to an encrypted email service – before they could access and return staff requested documents safely. It was time for a more user friendly approach—they needed help.

Most of all, he was looking for an email encryption solution that would let customers send documents to shared mailboxes using a simple reply-to link.

That’s when he engaged with Echoworx.

Solution highlights

  • Custom shared folder support, send replies to shared mailboxes with reply-to
  • Using any device, easily compose a secure message and include sensitive attachments without any prompts from organization end
  • Portal self-provisioning to enable secure communication without initial ‘push’

Results: The ease of use and streamlined process resulted in a 63% increase in adoption

Echoworx’s support for shared folders, inbound encryption and self-provisioning offered them a simple but game changing benefit: less time for everyone.

The ease of use and streamlined process resulted in a 63% increase in adoption of securing incoming communications.

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Security Assurance & Certification Programs

  • Echoworx is a Crown Commercial Service Supplier
  • FSQS Registered
  • Echoworx Email Encryption is AWS Qualified Software
  • Microsoft Trusted Root Program
  • Icon stating Apple Root Certificate Program