Email Millions of Secure Statements with Room to Grow

Customer success story

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Top Bank Seeking Alternatives Switches to Echoworx

The challenge: increasing core business profits

The messaging team at a top five US bank was facing a situation where their current encryption solution was holding back the business from being able to meet customers’ expectations for digital communication. The team oversaw email security and e-statement delivery across multiple business units that operated internationally, and was responsible for millions of encrypted email a month containing sensitive financial information.

An increasingly global customer base was straining its infrastructure, with multiple email encryption solutions required to meet diverse customer requirements.

Lack of sufficient multi-lingual support, capacity and throughput issues, and difficulty in managing the solution were all issues that led the bank to look to the marketplace and ultimately engage Echoworx.

While the bank had an existing secure e-statement solution it could not meet the growing demands of the business.

Encrypting over 1.6 million statements a month was causing a back log in their systems — the solution was struggling to handle the mail volume.

The Solution

Leading bank uses Echoworx to better communicate with customers

  • Support for 27 languages and eight different delivery methods

    Echoworx delivered a PKI driven email encryption solution that supports 27 languages and can deliver encrypted email through 8 different delivery methods taking both the needs of the sending organization and the preferences of the recipients into account.

    Echoworx can deliver encrypted messages over TLS, Web Portal, Encrypted PDF, Encrypted Attachment Only, TLS with Fallback, S/MIME and PGP. Developed as a platform, Echoworx email encryption, can respond to a number of use cases. The same software that acts as a gateway solution and ensures no sensitive email leave an organization un-encrypted, can also be used to automatically encrypt and deliver encrypted statements at industry leading speeds.

  • Web based centralized management console

    A secure, web based centralized management console allows administrators to easily and quickly control encryption policies on the fly, determining what needs to be encrypted and how it should be delivered.

    Echoworx can scan outgoing email against policies to help ensure compliance and security, leveraging regular expressions and a hierarchical, admin defined rule set. Policies can be set based on the sender or recipient, the content, subject, or headers in the email. While end users can simply send an encrypted email with a single click, the policy engine ensures that sensitive information is always and automatically encrypted, regardless of whether the email was sent from a desktop or mobile device. Messages can be routed into the system via SMTP or API, to accept both end user generated email and automated, application generated mail.

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Echoworx can use attributes in the message to dynamically brand all outgoing encrypted messages

In addition to being able to intelligently determine the best method of encryption, the branding capabilities ensure that the recipients understand that the message originated from the sending organization and contains secure information. Echoworx can support multiple brands at a company, allowing for the centralized management of a single solution that can be deployed across different business units.

In addition to being able to intelligently determine the best method of encryption, Echoworx also can use attributes in the message to dynamically brand all outgoing encrypted messages. The branding capabilities ensure that the recipients understand that the message originated from the sending organization and contains secure information. Echoworx can handle multiple brands at a company, allowing for the centralized management of a single solution that can be deployed across different business units.

The Result

Top bank emails millions of encrypted statements an hour, with room to grow using Echoworx

Echoworx email encryption has drastically improved the bank’s ability to reach its customers and business partners. Automatically distinguishing which email needs to be delivered via secure PDF, including instructions in Japanese, and which email need to be encrypted with the recipients PGP key, for instance.

By consolidating all email encryption into one solution, the bank was able to drastically lower the number of support tickets it receives, as customers are now able to manage their own passwords, upload their own keys if they have them, and choose how they would like to receive encrypted information in a way that’s most convenient for them.

The solution also increased the oversight they had into their secure mail traffic

The auditing features allow the bank to view which encrypted messages are being picked up when, easing compliance concerns and allowing them to better respond to, and anticipate, their customer bases’ needs for communication. The bank can also better control its communications, by now having the ability to facilitate the migration away from certain delivery methods and towards others, all while remaining in the same solution.

With one solution the bank is now able to send out millions of automated encrypted statements every month, with capacity to grow, and enable their different business units to better communicate with their customers, all while reducing support and CAPEX costs.

While Echoworx is traditionally a cloud based solution, the bank’s security requirements dictated that the solution be installed in their own data centres. As with some of its previous customers, Echoworx was able to successfully integrate into the bank’s infrastructure, installing the required solution on-premises ahead of schedule. Echoworx was able to simultaneously raise capacity while reducing the amount of hardware required (bank went from 17 servers to 6).

The solution was designed so that high volume bursts of secure e-statement transmission have no effect on the sending of encrypted email by employees. The bank now has capacity to send over a quarter million encrypted statements an hour, with room to grow, and zero effect on their mail flow.

See the Many Use Cases Our Encryption Platform Supports

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