Top Bank Seeking Alternatives Switches to Echoworx
The challenge: increasing core business profits
The messaging team at a top five US bank was facing a situation where their current encryption solution was holding back the business from being able to meet customers’ expectations for digital communication. The team oversaw email security and e-statement delivery across multiple business units that operated internationally, and was responsible for millions of encrypted email a month containing sensitive financial information.
An increasingly global customer base was straining its infrastructure, with multiple email encryption solutions required to meet diverse customer requirements.
Lack of sufficient multi-lingual support, capacity and throughput issues, and difficulty in managing the solution were all issues that led the bank to look to the marketplace and ultimately engage Echoworx.
While the bank had an existing secure e-statement solution it could not meet the growing demands of the business.
Encrypting over 1.6 million statements a month was causing a back log in their systems — the solution was struggling to handle the mail volume.