Website Privacy and Cookie Notice

Echoworx Website Privacy and Cookie Notice

Protecting your privacy is important to Echoworx. This Policy explains how Echoworx collects, uses, and discloses the personal information you may provide while using the Echoworx Website and the services provided on or through the Website (collectively, the “Website”).

How to contact us about privacy

Privacy concerns should be addressed to the Privacy Manager for Echoworx at:

Privacy Manager

Echoworx Corporation

4101 Yonge Street, Suite 708

Toronto, ON, Canada M2P 1N6

 

Or electronically at: privacymanager@echoworx.com

How we use your data

Visitors to our website

While using the Website, you may be asked to voluntarily provide certain personal information such as your name, e-mail address, postal address, and telephone number. It is always your choice whether or not to provide personal information. You may choose not to provide requested personal information, however, the use of certain features may be limited if you do so.

Service Providers

When someone visits Echoworx.com we use a third party service provider – Google Analytics – to collect information about how users are using our website.  This information includes standard internet log information, the pages visited, and behaviour patterns while using the website.   This information helps us to tune the website and understand what information users are seeking.

Echoworx also uses the services of Hubspot and LeadLander to identify user’s organizations and to provide insight to what content they are consuming.

Job Applicants

Once a user submits a job application on this website, we be submitted to our HR department and the hiring manager.   It will be used for the purpose of evaluating the individual for the position that they have applied for.  We will use this information in accordance with our standard HR practices.   Disclosure of such information is limited to those performing functions in the hiring process, and the information is protected and stored securely.

Customers submitting a support ticket

Customers who use this site to create a support ticket will have an existing contract with Echoworx that includes confidentiality clauses.   The information entered into the support ticket form is sent to our support team and is handled according to our contractual obligations.

People who request information

Users who request information through the “Contact Sales” form or other mechanisms through the website will be asked to enter contact details to identify themselves.   This information will be passed to our sales team who will follow up with the user to answer any questions that they might have.   The contact form information is stored in Hubspot and populated to Salesforce for followup.

Use of cookies and similar technologies

Cookies are small text files that are placed on a users computer to keep track of information such as any preferences that they set on a website.   Web beacons or web bugs are elements on a web page that link back to a third party site.

Echoworx does not set cookies for visitors to the Echoworx.com website.   However, we do use tracking technologies as described above to gain insight into the visitors of the website and their use of the website.

The following tracking is used on this website

Service Provider Use
Google Analytics Provides insight into the use of the website and pages visited.
Hubspot Used to process contact forms that are filled out and insight into the companies that are viewing our website.
LeadLander Provides insight into the companies that are viewing our website.
Facebook, Twitter, Instagram and LinkedIn Enables the sharing of pages and content on our website through third party social networking.

Protecting your information

Echoworx will never send e-mails asking for any passwords to this site or any other site.  Any e-mail or other communication requesting your password, asking you to provide sensitive account information via e-mail, or linking to a website with a URL that does not have a domain of echoworx.net or echoworx.com should be treated as unauthorized and suspicious and should be reported to Echoworx immediately.

Other details

Other Websites

This Website contain links to other Websites or Internet resources. When you click on one of those links you are contacting another Website or Internet resource. Echoworx has no responsibility or liability for or control over those other Websites or Internet resources or their collection, use and disclosure of your personal information.

Data retention

Echoworx stores the data collected from this website for periods of time relevant to the use for which it was collected.   Customer contact information is kept for the duration of the contract with the customer, and afterwards to meet our legal and regulatory obligations.   Information submitted on contact forms is kept for as long as there is a valid purpose for it.   Periodic purging of such data occurs at various intervals.

Opt-Out

Should you wish to opt out of receiving information, please e-mail our Privacy Manager or use the ‘unsubscribe’ link in any communications sent to you.   If you do opt out, Echoworx will keep a record of the contact details so that we can track who has opted out and ensure that we do not inadvertently send you future information.

Accessing your personal information

You may request access to your personal information and information about Echoworx’s collection, use and disclosure of that information by contacting our Privacy Manager. Subject to certain exceptions prescribed by law, you will be given reasonable access to your personal information, and will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate. You can help Echoworx maintain the accuracy of your information by notifying Echoworx of any changes to your personal information.

Securing your information

To help protect the confidentiality of your personal information, Echoworx employs security safeguards appropriate to the sensitivity of the information. Nevertheless, due to the nature of the Internet and Internet technologies, security and privacy risks cannot be eliminated and Echoworx cannot guarantee that your personal information will not be disclosed in ways not otherwise described in this Policy.

Disclosure of your information

Echoworx may disclose your personal information in the following circumstances:

  • Disclosure to Service Providers – In order to provide the Website, Echoworx must disclose some of your personal information to certain service providers including technical service providers. Before personal information is disclosed to a service provider, the service provider will agree with Echoworx to protect the privacy of your personal information in a manner that is consistent with this Policy.
  • Disclosure in Business Transfers – Echoworx may be involved in the sale, transfer or reorganization of some or all of its business at some time in the future. As part of that sale, transfer or reorganization, Echoworx may disclose your personal information to the acquiring organization, but will require the acquiring organization to agree to protect the privacy of your personal information in a manner that is consistent with this Policy. If at any time you do not wish for Echoworx to disclose your personal information as part of the sale or transfer of some or all of Echoworx’s business, please notify our Privacy Manager.
  • Law Enforcement and Legal Disclosure – Echoworx may disclose your personal information to a government institution that has asserted its lawful authority to obtain the information or where Echoworx has reasonable grounds to believe the information could be useful in the investigation of unlawful activity, or to comply with a subpoena or warrant or an order made by a court, person or body with jurisdiction to compel the production of information. Echoworx may also disclose your personal information in order to comply with court rules regarding the production of records and information, to Echoworx’s legal counsel, or as otherwise permitted or required by law.