Digital Document Delivery – Push Forward or Fall Behind
Your customers and partners want to receive their important documents and emails faster than ever before. They want them delivered in a way they can trust and are easy for them to access. And you’re the lucky one who needs to deliver on this.
The objective for e-statements, also known as Secure Document Delivery is to push statements, documents, and bills directly to your customers. The problem is you need to deliver a cost-effective solution that seamlessly integrates into your distinct environment while driving performance and customer service. With OneWorld Encryption, organizations finally have the ability to securely deliver confidential and business critical statements, invoices, and bills directly to customers’ inboxes with full security and confidence. There are a number of reasons why there is a great demand for secure e-statements in the market today.
Reach Today’s Customers Through Multichannel Communication
Organizations must increase customer satisfaction by providing their customers’ documents and important information through their preferred channel of communication. Because your customers’ expectations regarding communication with you are being shaped outside of your industry alone, you need a strategy that meets your customers’ wide array of communication and servicing needs, while working within the realities of your internal systems.\
And, in today’s always connected world, customers want the freedom to choose how companies communicate with them, whether it’s through email or an app on a phone or tablet via a secure web portal. Echoworx provides solutions that meet these diverse multichannel communication needs. OneWorld can deliver encrypted messages over TLS, using encrypted PDF’s, PGP or S/MIME keys, encrypted ZIP attachments or to a secure web portal.
Using OneWorld encryption, you can now send customers their bills, invoices and statements in a robust, interactive and most importantly encrypted PDFs that have the look, feel and functionality corresponding to your website. The encrypted PDFs can be delivered and read on any desktop or mobile device including tablets.
The benefits of Echoworx’ encrypted documents include fully branded PDFs, customer account self-servicing within the PDF, and highly secure communication delivery pushed to your customer’s inbox. Messages can be routed into the system via SMTP or API to accept both end user generated email and system generated mail.
Secure Document Delivery For Regulatory Compliance
To reduce mailing costs and increase efficiencies in document processing, many organizations are migrating to secure e-statements instead of traditional paper forms. In order for e-statements to be an effective means of communications and data collection, organizations must ensure the security and confidentiality of these statements as they are transmitted across the public networks.
Securing e-statements can be a challenge for organizations unless they look at solutions like the OneWorld encryption platform. Customers can have all statements generated in an universally accepted secure PDF format and send via e-mail for easy collection. Statements are automatically encrypted and sent to your customers’ e-mail inbox. Statements are decrypted with simple, but secure, password protection.
With the implementation of encrypted e-statements, organizations must ensure they meet the strict mandates of various regulations. Regulatory compliance is expensive and time consuming. Requirements change frequently however security of information is always at the forefront of all major regulations. OneWorld Encryption ensures your organization is taking the right steps to conform to all major regulations including HIPAA, PCI, GLBA, and others.
Reduce Communications & Servicing Costs
For all companies, producing and maintaining customer paper communications is a costly, disorganized process that adds very little to the bottom line. What is needed is a solution that will lower document delivery costs and yet scale dynamically as e-mail demand on the system fluctuates to handle the bulk e-statements – and all in a secure fashion. Customers prefer documents, statements, and bills delivered right to their inbox but do not want to sacrifice the security and ease of use. With OneWorld, you get the best of both worlds: an easy to deploy, highly scalable statement delivery platform with unparalleled encryption technology.
Leverage Existing Investments
OneWorld Encryption isn’t a replacement for your core billing and fulfillment systems. It’s not a software tool you have to install, integrate and continuously manage as all of your systems morph and change. Rather, it interfaces seamlessly with the multiple systems your company uses for document delivery and enables a security layer to it.
Empower Business Owner Control
Instead of making customers log into a portal, remember a unique PIN, and then view their statement, the OneWorld encryption platform allows you to directly deliver encrypted PDFs converted from your statements right into their inbox. This keeps you from having to store and retain all of that data and at the same time simplifies the process for the business and customer.
For more information on how you can send millions of encrypted statements a month, using a single encryption platform as both a secure email gateway and an encrypted bulk documents transmission engine:
- Download our WHITE PAPER | Embracing High Volume Digital Communications
By Greg Aligiannis, Senior Director Security, Echoworx