Here’s What to Expect
Your email infrastructure might be hosted by Office 365, AWS or you might even be running Lotus Notes. It doesn’t matter – Echoworx simply plugs into your existing infrastructure and we take care of the rest.
1 – Kick-off meeting and project planning
You will be assigned a member of the Echoworx Engagement team. A kick-off meeting will be arranged to introduce the project team, set timetable and milestones, and schedule recurring status meetings.
2 – Service configuration discovery
Collect and verify mail server information. Ensure system requirements are met. A service configuration worksheet will also be provided that can be reviewed if additional service features are desired. Echoworx can provide aid and guidance if required.
3 – Provisioning
Echoworx deployment engineer provisions your cloud email encryption services. When provisioning is completed, Echoworx will provide the technical set up information to be used for integrating with your internet email service.
4 – Service set up, customization and testing
Select the desired Echoworx email encryption options and set up outbound email rules best suited for your business needs. Test email messages to external recipients are sent to validate sending, routing, encryption, delivery, recipient reading, and recipient secure reply work successfully.
Once email encryption is functional, we proceed with the setup and configuration of Echoworx to meet your business requirements. This can include customizing available branding points, and selection of encryption methods and any email policies.
5 – Knowledge transfer
I.T. staff receive operational and application training with an Echoworx System Engineer on how to manage Echoworx. The session will be scheduled and conducted via a conference call and screen share. The session will be recorded. Those unable to attend the training session can view the recording or utilize “train-the-trainer” from those participants that attended.
6 – Transition and support
An acceptance test, reflecting your specific business requirements, will be conducted to ensure the Echoworx service configuration meets your business requirements and ready for production use. A test plan will be jointly developed and approved.
Echoworx will provide technical support to your Helpdesk team. Support will be transitioned from the Engagement Team to the Echoworx Support Desk.