The Importance of a Consistent Encryption Experience

 The adoption of new technologies only truly takes hold when people actually use them – particularly when it comes to cybersecurity solutions.

The cybersecurity benefits that come with encryption can only be realized when the encryption experience is consistent—for your employees, your customers and your partners.

Protection needs to reflect your digital workplace realities

In many organizations, today’s digital workforce include employees scattered across the globe, working from anywhere at any time and with any device.

  • Mobile employees, who expect to work from anywhere via any device
  • Evolving security demands of clients, partners and vendors
  • Zero trust policies for business risk and disruption
  • Controlling data after it leaves the organization, while ensuring it only reaches intended recipients
  • Cybersecurity threats – both of internal and external origin
  • International privacy laws, such as the General Data Protection Regulation (GDPR), which dictate business processes.

 

At any given time, employees are accessing secure information from their desktop and mobile devices, on or off the company network. Even the reality of business travelers accessing secure documents—while on the road, without reliable access to the Internet —presents a data protection problem.

This new digital workforce makes it difficult to implement a consistent email data encryption experience because there are many user types, each with different needs. A one-size-fits-all solution may sound like heaven but is unlikely to provide a friendly experience when offered to real people in real world situations.

Must-have security extensions for encryption 

Security administrators must balance user-experience with airtight data protection and—much like a tightrope walker—when these features are unbalanced, the risk increases exponentially.

While an included encryption solution might seem simple, it doesn’t always provide the right balance of security and usability. An bad user experience can lead to frustration and open the door to workarounds. A recent Echoworx survey found that only 40 per cent of organizations that have encryption capabilities actually use them across the business.

Pairing your current solution with encryption extensions gives you the opportunity to innovative – offering consistent data protection that reflects your workforce realities.

Look for an encryption extension that:

  • Has a flexible platform that can quickly integrate and adapt to any environment.
  • Provides policy-based support of multiple brands and languages, based on organization, sender and recipient attributes.
  • Keeps email protection simple for people who are not heavy technology users which promotes adoption for senders and recipients.
  • Is designed for high volume messaging capabilities—to meet enterprise-level demands.
  • Offers a variety of secure delivery options, including fallback options, so that all messages are protected.
  • Provides full value for investment.

 

It’s all about the customer experience

An organization with offices around the world can use Echoworx’s OneWorld encryption platform to deliver a consistent brand, domain and user experience regardless of where the sender or recipient is located.

You may wonder how this works. The platform supports 26 languages and uses organizational attributes to personalize and dynamically brand outgoing encrypted messages by logo, division or location. These rules are set up during implementation and based on business use cases.

If you take advantage of branding and language preferences, your clients will consistently see that the secure message originated from a reputable source — your organization—and that it isn’t spam. This approach helps you build trust with customers. Encryption is so intertwined with client trust, satisfaction and retention, it’s now a business necessity.

But it’s a business necessity that pays for itself.

At Echoworx, protecting email is all we do, and we do it consistently. Our OneWorld encryption platform and cloud security services are an extension to existing security programs, providing a wide range of communication options.

By Derek Christiansen, Engagement Manager, Echoworx