Customer Experience
Does Increased Authentication Mean More Steps?
98% IT leaders reported their organizations need to step up authentication – yet over half are concerned about the detrimental business impacts brought by increased authentication processes, an Echoworx survey…
Customizable encryption expands omnichannel customer engagement
It’s a customer-first world, and to effectively engage, win and keep customers, you need secure, reliable and easy to use digital services – including encrypted communications. Today’s digital world is…
90% of Organizations Prioritizing Email Encryption in 2021
How the right email encryption solution can help you eliminate roadblocks and drive digital business You are a large organization headquartered in the United States who has an office in…
Making Customers Feel Welcome with Secure Guest Compose Email Encryption
You need to offer secure digital communications – but not to the detriment of an excellent customer experience. Just like not all your communications are the same, neither are your…
Convert More Customers to Paperless
Ask anyone on the street – they’ll probably tell you paperless digital communications are a good thing. So how do you convince more customers to receive paperless digital communications from…
Email Data Protection, The What and Why, and How to Select Yours
Organizations continue to place too much focus on feature and function when evaluating security technology – and not enough on value or long-term implementation. At a time of fierce digital…
Multilingual Interfaces Drive Growth, Says Research
For decades, businesses have internationalized their global operations by adopting English. The gains from this have been real, but recent research suggests they could be even bigger if paired with…
New Streamlined Ways of Authenticating People Quickly Proving Their Value
There is no one-size-fits-all approach to authenticating an individual’s identity. Today, the user is driving what authentication solutions should look like. How do you confirm that people requesting access to…
The Importance of a Consistent Encryption Experience
New technology adoption only takes hold when people actually use it – particularly when it comes to cybersecurity solutions. A consistent user experience helps streamline workflow, ensures adequate protection and…