Customer Experience
Why Customer-Centric Encryption Matters in Financial Services
Before message encryption became mainstream with its incorporation into popular messaging platforms, like WhatsApp, and into deep-reaching, headline-grabbing international privacy regulations, like the EU’s General Data Protection Regulation (GDPR), the…
Paperless is Easier than You Think with Encryption
Every year, more than 500 billion bills are sent to customers and that doesn’t even include monthly and quarterly statements for financial and health-related matters. Now, just imagine going to…
How to stimulate digital engagement with customers
In the offline world, organizations build their customer base slowly over time and these customers generally become and stay loyal to the company—unless there’s a major screw up. But that’s…
A Perfect 10? Why Flexible Encryption Matters for Your Business
According to Forrester, “consumers use technologies that support convenience and put a higher value on CX (Customer Experience).” And as banking, financial service, government, healthcare, legal and compliance professionals know,…
The End of Fax Britannica! Is a New Paperless Age Coming to Britain’s Public Sector?
On January 1, 2019, Britain’s National Health Service (NHS) made a big digital move – no new fax machines. While this might seem insignificant, the underpinning message is deep: a…
Can Cybersecurity Be a Competitive Edge?
In the old days, before organizations became customer-obsessed and held off-site leadership events to drill down on their value proposition, information security was simple. There was the CIO and a…
How do I choose the right encryption method?
Encryption is an important part of any serious proactive cybersecurity plan. You need it. Your customers demand it. And regulators applaud it. But one does not simply ‘encrypt.’ In fact,…
Generation Z, Personal Data and Digital Trust: Unlike Any Before
Solve this riddle: I am always connected – but avoid social situations. I demonstrate a firm attention to detail – but have the attention span of a goldfish. I freely…
Accelerating Your Customer Onboarding Through Digital Adoption
With so many digital choices to choose from, traditional client onboarding, which can take weeks, even months to complete is certainly a poor customer experience. Many processes are still manual,…