Echoworx Blog

Customer Experience

How to stimulate digital engagement with customers

How to stimulate digital engagement with customers

In the offline world, organizations build their customer base slowly over time and these customers generally become and stay loyal to the company—unless there’s a major screw up. But that’s…

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A Perfect 10? Why Flexible Encryption Matters for Your Business

A Perfect 10? Why Flexible Encryption Matters for Your Business

According to Forrester, “consumers use technologies that support convenience and put a higher value on CX (Customer Experience).” And as banking, financial service, government, healthcare, legal and compliance professionals know,…

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The End of Fax Britannica! Is a New Paperless Age Coming to Britain’s Public Sector?

The End of Fax Britannica! Is a New Paperless Age Coming to Britain’s Public Sector?

On January 1, 2019, Britain’s National Health Service (NHS) made a big digital move – no new fax machines. While this might seem insignificant, the underpinning message is deep: a…

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