Tag: encryption

13 Sep 2019
encryption for group collaboration

Mum’s the Word: Encryption for Group Collaboration

The digital world has opened the seas of technology and revolutionized the way in which we conduct business and serve customers. At the click of a mouse we may apply for mortgages, receive a bank loan or read financial statements. The flow of information has never been more streamlined and customer-centric than it is today.

But what happens when the trappings of contemporary technology outpace our ability to control it?

While your customers embrace the instantaneous nature offered by digital communications, a whole minefield of international privacy regulations, like the EU’s General Data Protection Regulation, demand data protection at every step of the way – privacy by design and privacy in practice.

For those operating in highly regulated business environments, like finance, banking or insurance, these contradictory market demands, dictating an excellent user experience with one hand but airtight algorithms with the other, can disrupt workflow, lead to delays and, ultimately, cause a loss in customer base. Not ideal.

Offering streamlined flexible encryption solutions are one puzzle piece of a greater solution. Without effective secure communication between your staff, their clients and their customers, your organization risks being cut off from the digital world. Here are some ways you can leverage encryption to put your customers first and your brand at the forefront – without interrupting your frictionless collaborative work environment:

  1. Keeping secure communications secure

According to Echoworx data, 80 per cent of customers consider leaving a brand after a breach. Despite this, 69 per cent of customers do not think organizations do enough to protect their data. In a nutshell: You cannot afford to have bad data practices when it comes to exchanging personal data of your customers – even internally.

With five flexible secure methods to send encrypted messages, Echoworx’s OneWorld ensures no sensitive correspondence goes out in the clear. Depending where your colleagues are located, for example, they might favour a more mobile-friendly method of encrypted communication – like sending via secure web portal.

Learn more about OneWorld’s different secure delivery methods.

  1. Offering a consistent user experience

Do your employees work primarily via their mobile devices? Are TLS connections available with your clients? Do your encrypted messages need to be available at-rest for offline working environments? How tech-savvy are your users – both internal and external?

Questions like the above can help you determine an encryption solution which works for your organizational work environment. According to Echoworx research, over half of IT professionals and decision-makers value encryption technology as very important – and yet just 40 per cent say their organizations employ data privacy technology extensively. These figures suggest their current cybersecurity solutions are not applicable to their encryption needs or perhaps offer a poor user experience.

With OneWorld you can make encryption your path of least resistance for your organization. With multiple flexible ways in which to send an encrypted message, and different ways to read and interact with it, you can streamline your collaborative workflow regardless of where users are located.

Learn more about choosing an encryption delivery method which works.

  1. Faster turnaround on important documents

From onboarding a new client to putting something out for deadline, the business world doesn’t forgive cumbersome time-consuming processes. If an important document takes too long, the process is confusing or a deadline is missed, you might lose a customer or, at the very least, make a bad digital impression. The right type of secure document delivery can eliminate these types of snags in favour of a frictionless business process.

In addition to its other flexible delivery methods, OneWorld features the ability to append password-protected encrypted attachments to otherwise normal digital correspondences. This not only allows users to work on a document in its native format, but also eliminates the need for an entire messages to be encrypted. This can improve turnaround on important sensitive documents and streamline collaborative working environments as digital messages can be exchanged in real time.

Learn more about our other secure encryption delivery methods.

  1. Stay compliant, avoid the fines

At the end of the day, the whole point of adopting an encryption strategy is to beef up cyber-defences and avoid costly non-compliance fines. If your organization does not offer a flexible, frictionless and seamless encryption experience, your customers and clients won’t like it and your employees won’t use it. For a collaborative work environment, this presents considerable internal risk for even the most mundane day-to-day workflow.

Learn more about choosing an encryption method which works.

  1. Natural extensions to existing email infrastructure

Our OneWorld encryption platform works seamlessly with existing email infrastructure, like Microsoft Office 365, to offer additional secure delivery methods. These additional options for sending encrypted communications perfectly compliment Office 365 to take your encryption strategy to the next level. From OneWorld’s ability to brand encrypted messages to something as simple, and useful, as being able to track message progress via detailed reports to additional password options, OneWorld helps your organization enhance user experience, add more security and increase work productivity.

Learn more about OneWorld’s natural extensions for OME.

By Michael Roberts, VP Technology at Echoworx

12 Jun 2018
privacy protection

One Hot Mess: Encryption, Dating and the Betterment of Privacy Protection

Would you feel comfortable sending personal information over email without encryption? Feel shy answering ‘Yes?’ You’re not alone. In fact, nearly 50 per cent of people choose to share sensitive personal information online. And our trust on the people and companies we send them to is often taken for granted.

You might be surprised to learn just how exposed your customers really are.

In a recent survey of IT professionals and IT decision-makers, conducted by Echoworx, a clear vein of importance attributed to encryption emerged, with 75 per cent of respondents answering ‘yes’ to whether their organization has an encryption strategy. But, as less than half these same respondents answered in the affirmative that their organizations are indeed using encryption extensively, the actual application of it is questionable.

In other words: That personal information your customers are providing to a whole motley crew of banks, healthcare professionals and government bodies? There’s a chance their recipients, who might even be your own staff, are storing it unfiltered, accessible, and unprotected on their servers.

Barriers that are Preventing More Extensive Use of EncryptionShocking, right?

To help understand the other side of the coin, we posed questions to consumers on their willingness to provide personal information both digitally and on first dates. The results were startling – with respondents more than willing to provide personal info, from their full name to their SIN card in both situations.

Encryption is hot infograph
What the findings from our Encryption Survey reveal
about our perspective on data privacy. Learn more.

So what?

When blended together, we are left with two narratives telling a tale of two cities. And it’s messy, but not as cryptic as it seems. Rather there appears to be more a disconnect between our willingness to adopt encryption and our actual application of it in our working lives.

Over half the IT professionals surveyed, for example, responded favourably to adopting encryption – outlining the privacy technology as very important or crucial to their organizations. And nearly three quarters of this group indicated that are actively building encryption strategies. Seems progressive?

And then the reality hits: only half of them are in it for the betterment of information privacy. The other half, almost a clear-cut 50 per cent, admit they advocate for encryption to satisfy privacy regulations and avoid expensive breaches – not because they are actually concerned about protecting sensitive customer data.

The lack of enthusiasm for encryption application permeates through their entire organizations – with only 40 per cent of organizations using their existing encryption technology extensively. And the area they do emphasize encryption, in external communications, is seemingly not enough given that many organizations are now moving their email servers to the cloud – which makes even internal communications external in nature.

And yet customers continue to trust you without encryption

While three quarters of customers know what encryption means and why it exists, 45 per cent of them continue to send personal details via open email – and they put a lot of trust into the people they send them to. Take the safety of an email, for example. Despite the rise in spear phishing, and other email-related attacks mining for personal data, the average person evaluates the safety of an email in under thirty seconds.

Would you give up your personal data to someone in the street in under 30 seconds? Sounds crazy, but according to survey data, the average person might. Did you know, for example, that nearly a quarter of people are likely to share their real birth date, email address, full name and phone number on the first date? And these concerning figures are even more pronounced with men – 12 per cent of whom are just as likely to disclose their SIN card number on a first date as they are to brag about their salary.

And it doesn’t stop there.

When it comes to online forms, over three quarters of your customers admit to providing sensitive personal information. And, considering they take half a minute to inspect the safety of an online form, the amount of details they provide is startling.

Did you know, for example, that over 10 per cent of your customers are comfortable providing their bank PIN number through an online form? Or that a further 34 per cent of them have given their SIN card number? And that a small, but more trusting, 5 per cent willingly disclose their passport number when prompted by faceless forms?

But, at the end of the day, why does this matter to your business?

Data breaches are expensive messes to clean up and they happen more often than you think – with nearly a quarter of people admitting to having had their personal information stolen. In addition to massive fines pushing into the tens of millions of dollars, and drawn out class action lawsuits, a high-profile breach can cause irreparable damage to your brand trust.

Providing your customers and employees with a concise yet complex high-performing encryption solution can help alleviate some privacy woes in your organization – especially for mobile. Newer encryption platforms integrate easily with existing IT systems and offer multiple flexible methods of protecting information in transit.

In summary, encryption matters, and IT professionals get this – even if their reasons lie primarily in the bottom line of compliancy. But actually applying encryption throughout your organization is a different issue altogether and relies on making your privacy process more streamlined and less of a hassle for users. But the payoffs of preparing for privacy are huge – and your efforts will be noticed.

Check out some of the creative ways organizations are using our Echoworx OneWorld encryption platform to help ensure the safe transit of everything from bulk delivery of millions of e-statements to sensitive onboarding documents for new clients. The proactive applications of encryption are endless, and can be automated, for when your employees’ behaviour can’t be.

By Nicholas Sawarna, ‎Sr. Content Marketing Specialist, Echoworx