Changes Aren’t Permanent

Put aside assumptions and consider different perspectives

Source: S&P Global Vanguard Report, Changes Aren’t Permanent: Adopting Trustworthiness in an Electronic-First World, March 2023.

Customer expectations on trust have irrevocably changed since the pandemic. Electronic-first interactions are now the norm even for organizations with significant in-person experiences. The composition of enterprises’ partnerships and relationships is also changing and becoming more dynamic.

Another part of the challenge is coping with — email, and email privacy — underlying digital transformation. Lumped together as the poster child to illustrate the tradeoffs between security and usability. Time to put aside assumptions.

S&P Global has written this report to examine the core trust challenges facing organizations; providing a more balanced picture of what is going on and offers guidance on next-level protection strategies, including opportunities within your lines of business.

Download this S&P Global Vanguard report to learn more and for help with your ongoing digital transformation!